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Terms of Service
Welcome to HOMENEX (referred to as “HOMENEX”, “we”, “us”, or “our”).
By accessing or using the HOMENEX website or services, you are deemed to have read, understood, and agreed to all of these Terms of Use.
1. About HOMENEX
HOMENEX is an online real estate platform that allows users to search for, list, and manage property information in Australia.
HOMENEX provides only a platform through which property information can be provided and property listings can be published.
HOMENEX is not a seller, legal adviser, financial adviser, or a party to any transaction between users.
2. User Obligations
Users must:
- Provide accurate and truthful information.
- Keep their account secure.
- Comply with applicable laws and regulations.
- Be responsible for all activities conducted through their account.
Users are solely responsible for all information, documents, photographs, videos, and other content they submit to HOMENEX.
3. Email Verification and Seller Accounts
HOMENEX may provide email verification for property seller accounts.
Email verification only confirms that the seller has access to the registered email address and does not guarantee:
- The user's identity.
- The user's legal compliance or legitimacy.
- Ownership of the property.
- Professional qualifications or licences.
- Legal status.
- The user's reliability or credibility.
A property seller account does not constitute verification, recommendation, or endorsement by HOMENEX.
4. Responsibility for Property Listings
All property listings published on HOMENEX contain information submitted directly by users.
HOMENEX does not verify or guarantee:
- Actual ownership of the property.
- The legal status of the property.
- Whether the property is actually available for transaction.
- The accuracy of the price.
- The actual condition of the property.
- The accuracy or authenticity of published information.
Users who submit property listings are solely responsible for all information they publish.
5. Restrictions on Use
Users must not:
- Submit false property listings.
- Publish false or misleading information.
- Misuse another person's identity.
- Impersonate another person.
- Publish content that violates applicable laws.
- Send spam.
- Upload viruses or malicious software.
- Interfere with HOMENEX systems or security.
- Use the service for unlawful purposes.
6. Action for Breach of These Terms
If these Terms are breached, HOMENEX may take the following actions:
- Remove property listings.
- Restrict access to the service.
- Temporarily suspend an account.
- Permanently delete an account.
- Refuse access to specific services.
- Report the matter to relevant authorities where necessary.
Before taking such action, HOMENEX will generally notify the user of the alleged breach by email and provide an opportunity to respond. If the user does not provide an explanation or response within 48 hours, HOMENEX may determine the final action based on the information available to it. Even where a response is received, HOMENEX may take any necessary action if the explanation is insufficient or the breach is confirmed.
However, where urgent action is required to protect users or comply with applicable laws, HOMENEX may take immediate action without prior notice.
7. HOMENEX Is Not a Party to Transactions
Users understand and agree that HOMENEX is not a party to any sale, lease, or other real estate transaction.
Transaction negotiations, payments, property inspections, execution of contracts, and all other transaction procedures are conducted directly between the parties to the transaction.
All risks and responsibilities arising from such transactions remain with the parties to the transaction.
8. Disclaimer of Warranties
HOMENEX does not guarantee:
- The identity of users.
- The authenticity of property listings.
- The reliability of real estate agents.
- Whether a transaction will be completed.
- The safety of interactions between users.
Users should independently verify and carefully review all relevant information before entering into a transaction.
9. Third-Party Services
HOMENEX may use third-party services including:
- Google Login.
- Apple Login.
- Facebook Login.
- Google Analytics.
These services are subject to the terms of Service and privacy policies of their respective service providers.
HOMENEX is not responsible for the policies or services of third-party service providers.
By using those services, users are also deemed to agree to the applicable terms of use and privacy policies of the relevant service providers.
10. Intellectual Property Rights
All rights in HOMENEX content, logos, designs, trademarks, systems, and features belong to HOMENEX or to parties lawfully authorised by the relevant rights holders.
Users may not reproduce, distribute, modify, or commercially use such content without HOMENEX's prior written consent.
11. Indemnification
Users agree to indemnify and hold HOMENEX harmless from any damages, costs, legal liabilities, and other losses incurred by HOMENEX arising from:
- A breach of these Terms of Service.
- Information published by the user.
- Property listings submitted by the user.
- Unlawful conduct by the user.
- Infringement of third-party rights.
12. Limitation of Liability
To the extent permitted by applicable law, HOMENEX is not responsible for:
- Fraud.
- Misuse of information.
- Property-related disputes.
- Financial loss.
- Physical injury.
- Criminal conduct.
- Actions of users.
- Transactions conducted outside the platform.
HOMENEX is also not responsible for any loss arising from a user's reliance on information published by a third party.
13. Suspension and Restriction of Services
To provide a stable service, HOMENEX may temporarily suspend all or part of the service where necessary for system inspections, maintenance, feature improvements, or other operational reasons.
Service may also be restricted or suspended for reasons including:
- System inspections and maintenance.
- Server, network, or telecommunications failures.
- Natural disasters, power outages, or other events beyond reasonable control.
- Failures of third-party services such as Google, Facebook, or Apple.
- Other circumstances where HOMENEX determines that normal service cannot reasonably be provided.
For scheduled maintenance, HOMENEX will provide advance notice where reasonably possible. In the event of an emergency outage or unforeseen circumstances, notice may be provided afterwards.
HOMENEX is not responsible for service restrictions or interruptions arising from these circumstances, except where otherwise required by applicable law.
14. Refunds and Cancellations for Paid Services
Refunds and cancellations for paid services provided by HOMENEX are subject to the following policies:
① Subscription Plans
- When a refund is requested for a Subscription Plan, the actual period of use will be calculated on a daily basis and the amount corresponding to the period used will be deducted from the refund. The number of days used is calculated from the date the Subscription Plan is activated, and one day of use will apply even if a refund is requested on the same day as payment.
- Any upgrade payment made during a subscription period will be treated as part of the existing subscription and managed under the same subscription agreement.
- Once the refund is completed, all property listings included in the Subscription Plan will immediately cease to be displayed and all rights associated with the Subscription Plan will end.
② Push Credits
- A refund for Push Credits may be requested within 24 hours after payment is completed.
- If any Push Credits have already been used, the amount corresponding to the used credits will be deducted from the refund.
- No refund is available after 24 hours from completion of payment.
③ Featured Ad Slots
- A refund for a Featured Ad Slot may be requested within 24 hours after payment is completed.
- However, if the advertisement has already been registered or published, no refund is available even within the 24-hour period.
④ Single Listing
- Due to the nature of the digital service, a Single Listing is non-refundable once payment has been completed, regardless of whether the listing has been published.
※ General Provisions
- Where a product or service paid for by card is refunded, a payment provider refund processing fee of AUD 0.35 will be deducted from the refund amount.
- The refund amount will be calculated in accordance with the company's refund policy. Where applicable law provides otherwise, the applicable law will prevail.
- Any access rights, advertisements, Push Credits, or other benefits provided with a refunded product or service will terminate immediately upon completion of the refund and cannot be restored.
15. Changes to These Terms
HOMENEX may amend these Terms of Service as necessary.
The amended Terms will take effect when published on the HOMENEX website.
Continued use of the service after the changes are published will be deemed acceptance of the amended Terms.
16. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Australia.
17. Contact
If you have any questions regarding these Terms of Service, please contact us using the details below:
Email: homeneteam@gmail.com
Website: https://www.homenexau.com
Privacy Policy
Welcome to HOMENEX (referred to as “HOMENEX”, “we”, “us”, or “our”).
HOMENEX is an online real estate platform that allows users to list, search for, and manage property information in Australia.
1. Personal Information We Collect
General Members
We may collect the following information:
- Name
- Email address
- Phone number
Seller Members
If a user registers as a seller, we may collect the following additional information together with the information collected from general members:
- Business or company name
- Business email address
- Office address
- Profile photo or company logo (optional)
Login via Social Accounts
If a user logs in using a Google, Facebook, or Apple account, we may receive the following information within the scope authorised by the user:
- Name
- Email address
- Profile photo
- Social account ID
- Login provider (Google, Facebook, or Apple)
Information Collected Automatically
We may automatically collect the following information while users use our services:
- IP address
- Browser information
- Device information
- Login history
- Service usage history
- Cookie information
- Analytics data
2. Purposes for Collecting and Using Personal Information
We collect and process personal information for the following purposes:
- Member registration and account management
- Seller account verification and management
- Providing property listing services
- Customer support
- Preventing fraud and misuse of the service
- Improving service quality
- Communicating with users
- Maintaining system and account security
- Analysing platform usage
- Complying with applicable laws and regulations
3. Email Verification
HOMENEX may use email verification to activate seller accounts.
Email verification is only a process to confirm that the seller has access to the registered email address and does not guarantee any of the following:
- The user’s identity
- Ownership of a property
- Legal authority
- Professional qualifications or licences
- The user’s reliability or credibility
4. Login with Google, Facebook and Apple
HOMENEX may provide login services through third-party providers such as Google, Facebook, and Apple.
If a user logs in through one of these services, we may receive information required for the following purposes, within the scope authorised by the user:
- Creating a member account
- Managing a member account
- Providing convenient login functionality
- Enhancing account security
HOMENEX does not collect, store, or have access to passwords for users’ Google, Facebook, or Apple accounts.
Use of these services is also subject to the privacy policies and terms of service of the relevant service providers.
5. Cookies and Similar Technologies
HOMENEX uses cookies and similar technologies for the following purposes:
- Maintaining login status
- Saving user preferences
- Improving convenience when using the service
- Analysing service usage
- Enhancing account security
- Detecting suspicious activity
Users may restrict or delete cookies through their browser settings.
However, if cookies are disabled, some parts of the service may not function properly.
6. Analytics Services and Third-Party Services
HOMENEX may use the following third-party services:
- Google Analytics
- Google Login
- Facebook Login
- Apple Login
These services may collect information in accordance with the privacy policies of their respective service providers.
We use these services for the following purposes:
- Analysing platform usage
- Service security
- Improving system performance
- Communicating with users
- Lawful marketing activities
In addition, to provide our services, we may use servers located outside Australia and third-party services such as Google, Facebook, and Apple. In this process, users’ personal information may be processed or stored outside Australia.
We implement appropriate technical and organisational safeguards to protect personal information in accordance with applicable laws and regulations.
7. Publication of Property Listing Information
Property information and contact details provided by users may be publicly displayed on the HOMENEX platform. The scope of information displayed is limited to information entered and disclosed by the user.
Users are responsible for the information they choose to make public.
8. Retention of Personal Information
We retain personal information for as long as necessary to provide the service, prevent misuse, resolve disputes, and comply with applicable laws and regulations.
If a user requests account deletion, the account will be changed to a deleted or deactivated status and access to the service will be restricted immediately. However, we may retain certain personal information to the extent necessary to comply with applicable laws and regulations, resolve disputes, prevent misuse, and operate the service.
Retained personal information will be securely deleted or anonymised once the legally required retention period has expired or the purpose of retention has been fulfilled.
9. Disclosure of Personal Information
We do not sell users’ personal information.
However, personal information may be disclosed in the following circumstances:
- Where disclosure is required by law
- To investigate fraud or misuse of the service
- To protect users and the platform
- To service providers that support HOMENEX operations
10. User Rights
Users have the following rights:
- To access their personal information
- To correct inaccurate personal information
- To request deletion of their account
- To make requests regarding the processing of their personal information in accordance with applicable laws and regulations
11. Protection of Personal Information
We apply reasonable technical and organisational safeguards to protect users’ personal information.
However, no method of storage or transmission over the internet can guarantee complete security.
12. Changes to This Privacy Policy
We may amend this Privacy Policy as necessary.
If users continue to use the service after changes are made, they will be considered to have accepted the updated Privacy Policy.
13. Contact
If you have any questions regarding this Privacy Policy, please contact us using the details below:
Email: homeneteam@gmail.com
Website: https://www.homenexau.com
Consent to Receive Marketing Information
This consent explains the user's agreement to receive promotions, event information, service updates, and marketing communications provided by HOMENEX.
1. Types of Information We May Send
HOMENEX may send information about recommended property listings, promotions, events, service updates, new features, and various benefits related to HOMENEX services.
2. Communication Channels
Marketing information may be sent via the email address registered by the user, app notifications (Push), telephone, or other registered contact methods.
3. Nature of Consent
Consent to receive marketing information is optional.
Users may continue to use HOMENEX's core services even if they do not consent to receive marketing information. However, certain notices related to specific promotions or events may be provided separately where necessary to deliver the relevant service.
4. Withdrawal of Consent
Users may withdraw their consent to receive marketing information at any time through their account settings, customer support, or the unsubscribe function included in marketing messages.
5. Changes to This Consent
HOMENEX may update this Consent to Receive Marketing Information as necessary.
Seller Terms of Service
1. Seller Eligibility
I confirm that I am the owner of the property I list, or that I have lawful authority to advertise the property, and I accept responsibility for all information I provide.
2. False Listings
Sellers must not submit false listings, duplicate listings, listings for properties where the transaction has already been completed, false prices, or information that may mislead users.
3. Accuracy of Information
The seller is responsible for managing the price, photographs, location, description, and other information relating to the property listing, and is responsible for the accuracy of that information.
4. Copyright
Sellers must only upload photographs and content that they have the right to use.
5. Legal Responsibility
Sellers must comply with the real estate laws, advertising regulations, and consumer protection laws applicable in the country where the property is listed. The seller is responsible for any consequences arising from a breach of those requirements.
6. Limitation of HOMENEX's Responsibility
HOMENEX is not a party to any transaction and does not guarantee or verify the authenticity of a property listing, the identity of the seller, the terms of any contract, or the outcome of any transaction.
7. Right to Hide or Remove Listings
If HOMENEX identifies a breach of these Terms, receives a report, suspects unlawful activity, identifies copyright infringement, or confirms a false listing, HOMENEX will notify the user of the issue by email and provide an opportunity to respond. If the user does not provide an explanation or response within 48 hours, HOMENEX may decide to hide or remove the listing based on the information available to it. Even where a response is received, HOMENEX may take appropriate action if the explanation is insufficient or the breach is confirmed.
However, where urgent action is required to protect users or comply with applicable laws, HOMENEX may hide or remove a listing without prior notice.
8. Disclosure of Personal Information
Sellers agree that information they choose to make public, including their phone number, messenger contact details, email address, and company information, may be disclosed to buyers.
9. Enquiries
Enquiries from buyers may be sent directly to the seller by telephone, email, messenger, or other communication methods.
10. Changes to These Terms
HOMENEX may amend these Terms where there are changes to applicable laws or service operating policies. The amended Terms will take effect when published on the HOMENEX website.
Continued use of the service after the changes are published will be deemed acceptance of the amended Terms.
Account Deletion Policy
Please read this information carefully before requesting account deletion. Once your account has been deleted, access to the account will be terminated and some service data may be handled in accordance with HOMENEX's personal information retention policy.
1. Effect of Account Deletion
Once account deletion is completed, users will no longer be able to sign in to their account, manage their profile, view their personal usage history, or access member-only features.
2. Personal Information and Service Records
Data that must be retained for service security, transaction processing, payment records, prevention of misuse, or compliance with applicable laws may continue to be retained for the required period.
3. Listings and Transactions
Users are advised to complete the management of any ongoing transactions, paid services, and registered property listings before requesting account deletion.
4. Confirmation
By continuing with the account deletion process, users are deemed to have read, understood, and agreed to this Account Deletion Policy.
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